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Refund Policy

A legal disclaimer

Thank you for choosing Tea and Twigs.

If you aren't satisfied with your order, you can reach out to wecare@teaandtwigs.in and our Customer Experience agents will be happy to assist you promptly

Cancellations

All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick-up is completed.

Replacements & Returns

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below-mentioned cases. 

 

  • Damaged/Incorrect Product Received
Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review
your ticket and send you a replacement after necessary internal checks, if applicable

 

  • Item missing from the order

Please attach an image of the invoice for the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

  • Expired Product Received

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

We do not accept returns on any products because:

  • We wish to keep our carbon footprint in check

  • F&B products lose freshness over the course of return proces.

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Conditions under which replacement/cancellation requests will not be accepted - 

  • The replacement request is generated after 5 days from the date of delivery.

  • The damaged/ missing product is reported after 5 days from the date of delivery.

  • The cancellation request is generated after 12 hours of placing the order or before your order has been shipped, whichever happens first.  Refund of approved cancelled order will take 5-8 working days based on our service provider.

  • Wrong product was ordered by the customer.

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